FAQ
Shipping & Delivery
- How long will it take to receive my order?
- How much does shipping cost?
- How do I track the status of my order?
How long will it take to receive my order?
We custom make every order in-house. Please allow 3 to 5 business days for your item(s) to be made before shipment. After your item(s) have been processed, you will receive a tracking code and approximate shipping times are as follows:
- United States: Avg. 3 - 5 business days (after fulfillment).
- Canada: Avg. 7 - 10 business days (after fulfillment).
- United Kingdom: Avg. 7 - 14 business days (after fulfillment).
- Australia: Avg. 14 - 20 business days (after fulfillment).
- Rest of the world: Avg. 15 - 25 business days (after fulfillment).
How much does shipping cost?
Our shipping costs are typically very low and are calculated by a couple factors:
- The total weight of your order.
- Where your order is being sent to.
To find out exactly how much shipping might cost you, add a product to your cart and start the checkout process. Enter your shipping address and a rate will be calculated for you. You can then decide if you want to continue checking out.
How do I track the status of my order?
After your item(s) have been made and a shipping label has been created, a tracking code will automatically be sent to you via email. You can then use that code to track exactly where your order stands.
Customer Service
- What is your fabric material like?
- How should I wash and dry my shirt(s)?
- Where can I find sizing information?
What is your fabric material like?
Almost all of our apparel is unisex sized and hand printed in California using Direct To Garment (DTG) technology on extremely high quality 100% ring spun cotton or 90% ring spun cotton and 10% polyester. We use these fabrics because of their durability, softness and their ability to stretch without damage. Majority of our apparel is either pre-shrunk or will result in minimal shrinkage after a first wash and dry.
How should I wash and dry my shirt(s)?
Wash inside-out in a standard washer of your preferred setting. We recommend hang drying for best results, however the use of a regular dryer is just fine. Shrinking in our shirts is extremely minimal and our designs should not fade due to the quality of our prints.
Where can I find sizing information?
All of our sizing information can be found directly on the product pages themselves along with a size calculator. "Width" is the horizontal width across the garment from the base of one sleeve (armpit) to the other. "Length" is the vertical length of the garment measured from highest point all the way down to the bottom.
Online Orders
- I placed an order. Why haven't I received a tracking code yet?
- I accidentally ordered the wrong size. What should I do?
- Can I cancel my order?
I placed an order. Why haven't I received a tracking code yet?
This is normal - don't worry! Every order placed on our store is custom made in-house. A tracking code will not be sent right away. Please allow 3 to 5 days for us to complete your order. Once your item(s) have been made, a tracking code will automatically be sent to you via the email address you provided.
I accidentally ordered the wrong size. What should I do?
Get in touch with us as soon as possible (preferably within 24 hours of ordering). We start making every shirt as soon as we can. If we have not started printing your shirt(s), we can easily switch out the size for you. Contact us here or email us at rob@reformedman.com.
Can I cancel my order?
Get in touch with us as soon as possible (preferably within 24 hours of ordering). We try to make and ship every order as soon as we can. If we have not yet made or shipped out your order, then we can easily cancel your order for you. Contact us here or email us at rob@reformedman.com.
Returns, Refunds & Exchanges
- How do I return or exchange an item?
- Do you offer refunds?
- What if I receive a defective shirt?
How do I return or exchange an item?
If you are in need of an exchange or return, please contact rob@reformedman.com first to confirm the appropriate action to take.
Our policy lasts 30 days. If 30 days have gone by since the original purchase date, unfortunately we cannot offer you a return or exchange. Exchanges for a new size can be made once upon request. Returns or refunds can only be issued if you received wrong or damaged items.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. Please contact us (email us at rob@reformedman.com) for instruction on how to begin your refund or exchange. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
All orders of sale items are final.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at, rob@reformedman.com. We will immediately issue you a refund within 1 to 2 business days.
What if I receive a defective shirt?
Not a problem! Send us pictures to verify the problem and notify us as soon as possible at rob@reformedman.com. We will send you a new shirt(s) with expedited shipping (at no cost to you).